1. MAKING A BOOKING AND PAYMENT
a) As competitive hotel prices have been negotiated,  1 night deposit for hotels (outside 28 days) and full payment (within 28 days prior to arrival) is required at the time of booking.
b) Once we have received your instructions and payment in full we will send you a confirmation of your booking by fax or by E-mail or mail depending how your booking is processed. The confirmation is our acceptance of your booking and a legally binding contract will then exist between us. We cannot guarantee that we will be able to cater for any requests.
2. OUR PRICE GUARANTEE
A full price will be given before you confirm your booking which you may accept or not. We guarantee that we will not change the price of your holiday once we have accepted your booking. It may be necessary to charge you Value Added Tax (VAT) where there is a change in the applicability or the rate, over which we have no control.
3. CHILDREN AND INFANTS
Our policy regarding special rates for children and infants is available on request, but wherever possible children stay free or 50%. Exact prices are shown when prices are confirmed on our secure server. Free children rates do not normally include meals, which are to be paid direct to hotels as taken.
4. IF YOU CHANGE OR CANCEL YOUR HOLIDAY
If you want to change or cancel your holiday, you must do so in writing. Cancellations made directly with hotels will not be effective. We cannot guarantee that any requests for amendments will be satisfied. However, if you wish to make any alteration to your booking (including a transfer of your booking to another person) after it has been accepted by us, we will try to accommodate your requirements, subject to availability and payment by you of an alteration fee.
The alteration fee is £20 per booking, each time a booking is changed, unless it is to increase the value of the booking. Any alteration made within 3 days of arrival to your hotel will be treated as a cancellation and you will have to pay the charges set out  below.

If you cancel your holiday at any time after your booking has been accepted by us, then we impose the following administration charges:
FOR HOTEL BOOKINGS: More than 28 days prior to arrival: 10% of total holiday cost. From 3 to 28 days prior to arrival: 20% of total holiday cost. If, however, the cancellation is received by us between 72 hours of arrival and  on or after the date on which the holiday is due to start, no refund will be made. No refund wil be made for the unused portion of the hotel stay or for non-arrival which is classified as NO SHOW.

In the very unlikely event that the hotelier cannot provide the booked accommodation, the client understands that the hotelier's responsibility is to find an alternative of at least a similar standard, and provide transportation as appropriate to this alternative hotel. Holidaybound takes every precaution to ensure hotels are professionally managed so that any such occurrence is extremely rare. Holidaybound shall have no liability in respect of any other costs, losses or damages existing out of or in connection with relocation of accommodation since such relocation is outside Holidaybound's control.

If a customer is dissatisfied with any aspect of his hotel, this MUST be brought to the attention of the hotel management immediately and the hotel management must be given adequate opportunity to rectify the situation from the outset. If the hotelier cannot resolve matters to the client's satisfaction, Holidaybound must also be contacted at the earliest opportunity. A 24hr on call service is provided at weekends (please listen to our answering machine message). If having taken the above action the client is still dissatisfied, complaints should be received in writing within fourteen days of the clients' return (or for agents, within fourteen days of the agent being notified).

Every care is taken to ensure that hotel descriptions are accurate. Descriptive material on hotels and services is drawn from information provided by the hotel. As an accommodation booking agency (as opposed to a tour operator), Holidaybound cannot be held responsible for any inaccuracies in such information, nor can liability be accepted for changes to facilities which are not communicated to us by the hotel. Particular features or facilities in hotel descriptions form part of the hotel's standard offering and their availability cannot be guaranteed unless specifically requested by the client and confirmed by Holidaybound in writing.

If you have taken out the recommended insurance you may be able to make a claim under the cancellation section of your policy, subject of course, to the terms of the policy.
Amendments

Notice period	Charges
0-72 hours (3 working days*)	No amendment allowed. Full cancellation charges will apply.
Outside 72 hours	£ 20

*Working days are Monday - Friday from 09:30 to 17:30

Amendments and changes where EITHER the number of rooms (irrespective of room type) OR the number of nights decreases will be charged as above. An Amendment must be confirmed back to you by one of our consultants. If you have not received a confirmation of the amendment within 24 hours after submission, it means we have not received it and you must resubmit it. All amendments are subject to availability. Amendments directly made with the hotels will not be accepted.

If you do not arrive at the accommodation on the date on which you booked, then you will only be entitled to amend the hotel reservation from the time when Holidaybound receives notification from you during Holidaybound's working hours. Our office hours are Monday - Friday: 09:30 to 17:30. All such amendments are subject to you incurring the charge for the next twenty-four hours accommodation after Holidaybound's receipt of notification. If you leave the accommodation earlier than the date on which you booked to leave, then there will be no refund for the unused portion of your stay.
Cancellations notified directly to the hotel will not be effective. Requests for cancellations and amendments must be made in writing to Holidaybound Ltd. t/a Hotel-Net.